Items supplied in error, not corresponding to the order, damaged during transport, or for which there is an alert for quality defects or for reasons when it is necessary to withdraw them in accordance with the provisions of RD 1246/2008 of 18 July, will be returned. In these cases, we will refund your money or exchange it for another one.

The return of an item purchased through the website, may be made within 14 days from the date of the order, provided that the product has not been used and is returned intact and in its original packaging. In these cases, please attach a photocopy of the corresponding delivery note.

To process the return, it is essential to contact us beforehand by calling the after-sales service telephone number: +34 722 84 12 47 during opening hours (Monday to Friday from 9:00 to 20:00, Saturdays from 9:00 to 13:00), or by sending an e-mail to .

If the responsibility for the return falls on Petwork Marketing SL, because it is a wrong product or in bad condition, Petwork Marketing SL will cover the return costs.